OUR SERVICE
The reliability and durability of our systems are particularly appreciated by our customers. To maintain these characteristics, we offer our customers a wide range of services for maintaining, servicing and updating their systems. Our individual services ensure that our customers remain fast and flexible.
Service is a top priority for us - we actively support our customers in every situation with our know-how and competence. We offer customized services that are individually tailored to the customer's needs. We ensure a smooth process, transparent documentation and fair billing. Our goal is always to satisfy our customers.
Repair & Restauration
All systems ever sold are maintained or repaired by experienced and certified technicians. The professional execution increases the service life and maintains the high safety standards. We use only original spare parts and original accessories.
Standardized test procedures are also used to approve and certify the system and components for operationally safe use.
With our service, you leave nothing to chance.
Maintenance & Inspection
Only regular maintenance of the systems can ensure a safe working environment and maximum availability of the systems. For an additional extension of the scope of maintenance work and maximum availability in production, we offer the option to sign a maintenance agreement with us.
Spare parts & Accessories
Quality ensures productivity. We recommend our high-quality original spare parts and our original accessories for maintenance. Our original parts are precisely matched to our systems - they are installed in new systems. Thus, each system remains 100% original even after maintenance or cleaning.
We are committed to our quality, so we have not and will not discontinue any components or stop delivery availability until further notice.
Warranty & Certification
Better safe than sorry - think about later when you buy. We offer our customers the possibility to conclude a warranty extension for a defined period in addition to the 1-year manufacturer's warranty. Alternatively, the warranty of the systems can be extended by 12 months by performing maintenance. For each inspection or check of our systems, we offer certification according to applicable laws and directives. Thus, all our systems are always used in an operationally safe manner.
Help line & Training
Through the HelpLine, we are always available to our customers with qualified, technical advice from our customer service. In addition, we offer the possibility to get information about our systems and products or to ask technical questions. We also offer a wide range of qualified training modules for all aspects of operation, maintenance and process engineering. In addition to these standard training courses, we are happy to put together customized training and further education programs for our customers: individually tailored to the relevant system and, if desired, also directly on site.
Coaching & Consulting
Nothing is impossible! We plan, design and manufacture systems completely individually according to the wishes of our customers. Our focus is to provide a solution for every application and to enable full automation of the production line. Our customer service discusses the relevant requirements with our customers and also shows which possibilities are given to automate processes with the help of their system.
OUR SUPPORT
Seven days a week, 24 hours a day.
OUR UPGRADE
The longevity of our systems and products is one of the most important building blocks that contribute to the satisfaction of our customers.
Due to the possibility of expanding and updating existing systems and products to the current process and safety standards, workflows/processes can be automated and production safety increased. In addition, the systems and products are adapted to changed requirements and individually adjusted/configured to our customers and their infrastructure.
With our know-how and the corresponding resources, we are happy to assist our customers for their upgrade and retrofit - thus the performance of their systems and products can be increased, as well as partially recycled components. In addition, we offer the possibility of extensive warranty and service packages to always bring the systems up to date.
