Customer Service
+ 49 (0) 7152 9625-31
Help line
+ 49 (0) 7152 9625-31
Technical Support
+ 49 (0) 7152 9625-31
Our services overview
Let yourself be impressed by our extensive range of services. Because customer satisfaction is our highest priority, we will always be there for you with our advice and support, starting with your inquiry, up to the maintenance and spare parts supply for your customized machine.
PLANNING
In a close cooperation with our customer we plan the customized machine according to the customer's requirements and system specifications, and create a technical schedule concept for the entire project.
DESIGN
The product design is developed specifically for each customer. All drawings and documents required for the subsequent production are prepared accordingly.
PRODUCTION & ASSEMBLY
In our state-of-the-art machine park we manufacture the product, taking all our customers' technical and individual specifications into account. The assembly on site can be carried out by ourselves or, if requested, can also be performed by the customer himself in accordance with the assembly instructions.
SOFTWARE SOLUTIONS
For an optimal performance and customized settings on the machine, we can also provide any software solution. The system's communication and automation may therefore be configured to match the customer's specific demands.
MACHINING
We process aluminium, stainless steel or plastic on our state-of-the-art machines. We manufacture the product according to the customer's specifications and, due to our experienced staff's diligence, we are able to achieve high quality products.
SHEET METAL PROCESSING
We also have the appropriate tools for cutting, milling, welding, bending, stamping or laser engraving. We process sheet metal in accordance with the customer's order, taking extreme caution and strictly following his specifications.
Our quality policy
In order to ensure our customers' long-lasting satisfaction, we have high quality standards for all our products. Every single product from our brands is produced, controlled and certified according to our high standards.
Product safety
We set the highest value on a consistently high quality of our products. Through regular maintenance and inspection of our machinery, and continuous training of our staff, we can guarantee a high product safety.
Risk Management
Our company's risk management deals with all important measures to prevent and reduce risks. As a result, the probability of a negative incident can be reduced to a minimum, or if it should nevertheless occur, appropriate countermeasures can be immediately taken.
Product requirements
We determine and evaluate the product requirements. These are, on one hand, the individual requests based on the customer's demands and, on the other hand, the general requirements according to the product's technical specifications.
Warranty
Despite all care and precautions, errors or defects may occur. Should a complaint with a warranty claim arise, and in order to satisfy the customer in the best possible way, we are also equipped in the warranty management sector.
Supplier Management
An important task during the procurement process is the supplier management. Hereby, it is our aim to build up and maintain a supplier base, characterized by a high delivery capacity, outstanding performance and optimal pricing.
Worldwide operation.
We provide our services not only in Germany but also worldwide.
Certification
- Safe Operation
- 100% Monitored
- Products Documented
Inspection
- Product Inspection
- Certified Service Partner
- Performance Limits test
Repair
- Components Replacement according to guidelines
- Flexibly Expandable
- Safe Start-up
Spare parts
- Certified Spare parts
- Immediately Available
- Original Spare parts
Testemonials
Customer satisfaction is our highest priority. Our costumer service has been appreciated for years.
Customer Support
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Customizability
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Design Quality
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